Priorities:
Boss won’t set them?
You do it!
Use your judgment.
Tell your boss what you’ll do & in what order.
#LeadYourself
If the grass looks greener…
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If the grass looks greener over there, they are probably watering it.
What’s your plan for growth?
Make one!
#LeadYourself
Are you Eeyore? (& What To Do If You Are!)
Two points today:
1. Your attitude matters
2. You can change your attitude
What “color” is your attitude?
I spent part of my weekend repainting a room. The previous owners of my house had a room designated to be a media room, and had painted the walls, ceiling and trim a deep, dark blue. That seemed to be ideal – it removed all distractions from the “main attraction.”
I have an entirely different purpose in mind for that space, and I’m going with a much different color scheme.
As we began putting the first of a few coats of primer on the walls we began to notice something. The room was really transformed. It went from a dark, cave-like feel to an open, bright feel. The room felt bigger. The new paint reflected light and helped me see – even in the previously dark corner recesses!
It occurred to me that all too often our attitude at work is like that blue paint. Our darkness is so “normal” to us that we don’t even notice it. Those around us may think “That’s just the way he is.”
What is your attitude like? Are you sucking the light out of the room or reflecting light, possibilities and opportunities wherever you go?
My friend Ian Altman says “All people bring joy. Some when they arrive, others when they leave.” Which group are you in?
Are You Eeyore?
I used to work with a man I teased about being Eeyore. Those of you who read Winnie the Pooh may recall that Eeyore the donkey was a pessimist’s pessimist. Pooh’s Eeyore would say things like “I suppose that’s the sort of thing you like, if you like that sort of thing.” Eeyore simply could not find a positive in his circumstances.
My “Eeyore” was so negative that I believe if you handed him a $100 bill he would complain that it wasn’t $200, or that it really would have come in handy two weeks ago.
I have a funny story about Eeyore. His attitude was completely under his control. His attitude was a choice he made.
When my grandmother was no longer able to drive, she asked me to sell her car for her. It really was the used car driven by the little old lady who only drove it to the grocery store and church on Sunday. I knew that Eeyore was looking for a reliable car for his son to drive, and I asked if he might be interested in buying it.
One thing I know about cars. They need maintenance. There’s always a story to tell about a problem with them. Something breaks, wiggles, rattles or even falls off!
When Eeyore said he was serious about buying the car, I wrote up a contract. I knew I didn’t want to hear about that car after the sale. I also knew that Eeyore was, well, tight with a dollar. I wanted to protect myself, and I had a flash of brilliance.
The purchase agreement literally said “If the buyer ever complains about anything related to this car, he will immediately pay the seller $5 cash for each negative statement.”
When he saw it, he smiled broadly. He laughed loudly. He signed the contract.
You know what happened? He NEVER said a negative word to me about that car.
Eeyore drove that car for another 160k miles. For the next several years, every single time I saw him, he’d smile and make a point of telling me what a great car that was, and how it was working well for him. Every. Single. Time.
His complaining had become a habit, and he could choose to be positive. I’m sure that car needed all kinds of work over the years, but Eeyore never mentioned that to me – he focused on the good parts about it.
What is your attitude like? Are you Eeyore? Are you like that dark room?
How are you affecting others around you? What do you need to do differently?
2 Action Points
1. Say to a close coworker:
“As a part of my personal growth plan, I’m asking others for input. Be completely honest with me. I won’t get defensive or upset. I need this straight. When you think of me, how would you describe my attitude – positive, negative, neutral or something else?”
2. Don’t be Eeyore. Choose a positive attitude. Choose gratefulness. Choose to comment on the positive. Look for something positive to say today. Be intentional about it!
Our attitude affects our success.
“A great attitude does much more than turn on the lights in our worlds; it seems to magically connect us to all sorts of serendipitous opportunities that were somehow absent before the change.” – Earl Nightingale
Today's Action Point: There's a snowstorm! Did I blow the risk assessment?
“The Story”
There’s been a record snowfall here in Charlotte NC. We’ve had several inches, a ton of sleet, and as I write this, it is snowing HARD!
We’re expecting another 3-4 inches today. The whole city has come to a standstill. My kids are thrilled that they can play in the snow, too.
Action Point:
Today I want to talk about projects and risk. I took a risk when I moved to Charlotte. In fact, I left my snow shovels in the house I sold.
Who needs snow shovels in the south? Did I blow it?
Actually, no!
When you evaluate risks for your project, you need to think of two things:
- What is the likelihood of INCIDENCE? What are the chances that the thing will happen?
- What is the IMPACT if it does happen?
In this case, the INCIDENCE is actually low – Charlotte North Carolina almost NEVER sees this kind of snow.
The IMPACT is pretty low, too – Sure, we’re “snowed in” for a couple of days, but this snow will be gone soon, and we have everything we need here at the house until the snow melts.
Because the INCIDENCE risk is low, and the IMPACT is acceptable – we chose to ACCEPT the consequences – and shovel with a little shovel.
More Info
For more on this topic, check out this great interview with project risk expert Carl Pritchard
One Final Thought:
What’s a project risk you’re prepared to accept?
When did you mess up by not having a good risk management plan? What happened?
Please email me and tell me how it went. tom@BrightHillGroup.com
Cooper News:
Our family is having a blast making snowballs and sliding down the hills. Here’s a shot of my oldest girl catching snowflakes on her tongue.
I’m grateful that the kids do a bunch of the work, too!
CEOs – When they think of you, do your customers say "Wow, they’ve thought of everything!"?
In this CEO Essentials Podcast, I connect with Steve Dorfman from DrivenToExcel. We talk about:
- How to turn customer service from a slogan to a way of life
- How “care” for clients can grow revenue
- Simple ideas to unexpectedly surprise and amaze your clients – so that they brag about how great you are
Don’t miss DrivenToExcel’s FREE Impeccable Customer Service “iSat” Assessment. Take a moment to see how you’re doing in these areas.
About Steve
Steve Dorfman is a master of customer service; engineering your customer experience. Since 2006, Steve has owned DrivenToExcel where leaders come to him to help them create or reinvigorate their company’s customer service culture. His highly interactive talks and training programs are designed to educate, engage, and develop front-line staff. Steve helps his clients do things like create remarkable experiences for their own customers and clients, build a consistent referral business and increase repeat customer loyalty … all of which translates to strength in culture and increased profits. I am interested to see how Steve has done that, coming out of a background where Steve had worked as a sales consultant for a luxury automaker.