Helping Teams Communicate With & Influence Others
Do people understand what you’re saying? “Hi. My name is Tom, and I’m a geek.” I figured I should get that out of the way at the top of this post. The other day I was reminded of this fact when I dashed off a quick note to a colleague. I needed to put something in the postal mail to him, […]
This morning I was working with a client. The discussion was about “How do I handle a conversation with a difficult customer?” Have you ever had that problem? What does it feel like knowing that you need to talk about it, and you can’t? What would it feel like to have that conversation over with? […]