A mentor (The World Famous Paul Martinelli) pointed me to this video and reminded me about Southwest Airlines and the FISH! philosophy. Why would people want to fly on a budget airline with no assigned seats?
What can you do to create an organization that inspires passion to work there?
What can you do to create an organization where customers are excited about engagement in something that is almost always boring?
Here are the core tenets of the FISH! philosophy
1. Be Present
2. Make their day
4. Choose your attitude
Most of us are SO distracted by tons of interruptions that we don’t take the time to “be present” and connect to others.