Be a good listener. Encourage others to talk about themselves. They will appreciate you, and you might learn something!
#LeadOthers
Leadership coaching for software development managers
Your Quarterly Personal Offsite
Every 3 months
Take 3 hours to think
“What are the
3 most important things
For the next 3 months?”
Greg McKeown
#LeadYourself
Everyone around you is so busy – even too busy to think!
Make space in your calendar to think, and you’ll be a thought leader in your organization.
I love Greg’s idea because it’s so completely doable. You could do this on a Saturday once a quarter.
Put it on your calendar and see how effective it is!
This last week I’ve been on a roadtrip with my family to visit my wife’s aunt and uncle in breathtaking southeastern Colorado.
One night I was walking around in the back yard and got my introduction to the local spring mud.
This stuff is THICK. The soles of my shoes were literally covered with about 2 inches of mud.
After leaving them on the front porch overnight it took a combination of beating them together, scrubbing with a scrub brush, and finally walking through tons of sand to clean the muck out of the crevices.
One of the things my wife wanted to do while we were in this incredible part of our nation was get a view from high on a snow capped mountain peak. As we were planning our outings, we decided to visit the Great Sand Dunes national park.
As I looked at the map, there were 2 possible routes:
I chose option 2. This would be a major score – a fun run over the mountaintop to a beautiful place.
We struck out across the “county roads.” Here in Colorado these are gravel roads stretching for miles across the valleys. We navigated these unmarked roads, leveraging Google Maps. We found our way across our shortcut to the paved road. Bouyed by that positive experience, we happily turned off the paved road onto another county road headed toward the mountain top.
A short way on this second set of rural roads we encountered some of that Colorado spring mud I mentioned above. The van slid through the sloppy stuff into the deep tire track ruts. As we plowed our way through the sticky mud, the Sprinter van’s traction control light flashed wildly on the dash as the on board computer worked madly to help the rear wheels find some grip.
I’ve driven enough in snow to know that you’re going to be in deep trouble if the vehicle comes to a complete stop going up hill.
No matter how hard I mashed the accelerator to the floor, the van’s computer and transmission overrode my commands in the hopes of not spinning the wheels.
I could feel the van slowing down, and I was getting nervous. Occasionally we would lurch forward a bit as we gained traction only to be shoved into the deep, adhesive mud.
My stress level increased as I could feel Holly’s anxiety increasing. I’m blessed with a wife who generally worries little and loves adventure. When she starts to get nervous, I know I’m in trouble.
As a guy, I want to be adequate – I want to be able to solve problems. I really wanted to please Hollly, and I had DECIDED to go this way, so my pride was on the line, too.
The van’s pace slowed more and more as we progressed up the hill. Inch by inch, we made it through the worst of it.
I felt a deep sense of relief as I watched the color of the road surface change from dark brown to a lighter tan as the dirt contained less and less water. Finally we hit dry enough dirt to shake some mud off the tires and proceed.
My anxiety level dropped a bit until Holly suggested
“Tom, maybe this is a bad idea. I wonder if we might get stuck here on this road…”
In my heart, I knew she was right. If I was willing to be honest with myself, I wanted to turn around – but have I mentioned that these roads are REALLY narrow? I just didn’t see any way I’d be able to turn the van around, and based on what just happened, I was terrified that I’d get stuck blocking the road. In addition, my pride was at stake, and I couldn’t admit defeat.
I defensively snapped back at Holly
“Look, we made it this far. There’s no way to turn around here, and I bet it’s going to dry out as we get further up the mountain.”
She didn’t like the idea and she didn’t like my response. The stress level went up – for both of us.
We kept going a few more miles – realizing just how remote this road really was – winding through the valleys and climbing higher up the mountain. The views were beautiful, and Holly said
“Gee, I bet no one uses this road at all.” Not very comforting.
About the time we passed the reservoir we hit another long slog of mud. I sped up to get a running start and the van jerked to a crawl as we dropped into the ruts in the road. Again the van’s traction control light flashed madly. This time, I completely lost control of my steering – no matter what direction I pointed the wheels, I was powerless to move the van left or right.
The van gradually slowed. Holly said
“Tom, are you slowing down on purpose?”
My adrenaline level peaked, my stress level hit 100% and I was scared. What had I done?
“OF COURSE I’M NOT SLOWING DOWN ON PURPOSE!”
Eventually, predictably the van stopped moving forward. I tried backing downhill a bit only to slide uncontrollably into the ditch on the side of the road. There was no question – this was it. I was not going to be able to get myself out of this one.
My wife and 7 kids were in the middle of NOWHERE because of my choices. As far as I could tell, we were about to be stranded, and it was all my fault. Worse than that, I was powerless to “fix it.”
Cell phones don’t work this far away from civilization. There was no good place to walk along this road – and the thought of leaving Holly and the kids while I walked miles to a stranger’s house to beg for help was NOT appealing.
I got out of the van to survey the damage. I was stuck. No doubt about it. NOW what was I going to do? I was going to have to admit I was wrong – admit it to myself and (more painfully) I would have to admit it to Holly.
Thankfully, a few minutes after we got completely stuck, a group of off-road enthusiasts came by and offered to help us.
They generously hooked up a chain to the eye bolt I screwed into the tow point on the front of the van, and then the nice guy in the lifted Dodge 4×4 pulled Big Blue (our Sprinter) through the muck to the top of the hill to the ONLY decent turnaround I’d seen on the whole trip.
As I was getting towed out of my predicament, one of the folks helping informed me that the spring muds on that road get MUCH worse than that as you get closer to the summit, and there are 8 river crossings between where I was and the dunes. Some of the river crossings are 30″ (or more) deep!
(Perhaps #6 on my list above should be “don’t competely trust Google maps for navigation!”)
Thankfully we were able to slide our way downhill through the slimy sticky mud and back to the paved roads. We returned to our home base for a bathroom break, and then headed out “the long way” to the Great Sand Dunes.
The day was salvaged, and I’m glad to have picked up a few things from my experience.
“Hey – You can’t park there. You idiot – can’t you see the signs? I’m trying to run a business here!”
Oh wait – that’s exactly NOT what Duck Dynasty CEO Willie Robertson said to me.
My kids love to watch Duck Dynasty. The show is a light-hearted silly look at a small business run by a bunch of fun-loving family guys who like to blow stuff up. It’s perfect for my teen and pre-teen boys, and it’s a favorite at our house.
We’re on a big family road trip and we passed through West Monroe LA – the headquarters of the Duck Dynasty business. Just for fun we decided to drop into the Duck Commander offices and visit the gift shop.
When we pulled up outside, we were shocked to see Willie Robertson, the “CEO” of the multi-million dollar family business standing outside greeting visitors.
Now Duck Commander is big business. These guys have patents on the design of duck calls – a big niche market. They also sell deer hunting related products. In addition, the family stars in a break out hit “reality” TV show, and recently sponsored a big NASCAR race – the Duck Commander 500.
As we pulled up in our enormous Sprinter van, we were stunned to see Willie standing outside shaking hands with fans.
Not wanting to miss our #BrushWithFame, and a photo op – I offered to drop off Holly and some of the older kids in the “no parking” area. When I stopped the van, Willie could have easily chewed me out, but instead he said
“Hi! That’s a pretty nice vehicle you’ve got there.”
Encouraged by Willie’s greeting, I put the van in park, got out and unbuckled my three year old.
JD – Willie’s assistant – took my camera from he he commented
“This is a big part of my job these days. I’m pretty good at it, now.”
As I worked on getting all of the kids to line up. I noticed that Willie talking to my 3 year old as my wife held Noah in her arms.
We spent just a few moments with him, but there are three takeaways I have about leadership from that encounter.
I’m sure that Willie had about a thousand things more “business related” than standing in the hot Louisiana sun shaking hands with fans.
As much of a goofy leader as he appears to be on the TV show, Willie knows that his success is tied to other people. He’s spending a LOT of time pressing the flesh and taking pictures with fans and guests. That’s as much his job as it is making sure that the duck call manufacturing is happening.
Willie made it a priority to make a connection with my 3 year old. He asked him questions and smiled warmly at his answers.
Why? Because Willie even values people who cannot buy stuff from him.
(And Noah’s mom really likes it when people value her kids, too!)
During our brief connection, I mentioned his marketing strategy, and that’s how he responded. Willie knows his fame is fleeting, and he has to take action immediately to maximize his impact.
For Willie, “making hay” included taking the time to connect with us personally.
Think Willie’s strategy worked? We left the store with a big bag of souvenirs, and a great memory of getting a photo with him.
BrightHill Group
240-668-4799
PO Box 1561
Harrisburg NC 28075
info@BrightHillGroup.com