Helping Teams Communicate With & Influence Others
What do you do to delight your customers? Your biggest opportunity to delight comes when you do something totally unexpected. Today I want to share a story about doing that for one of my clients. Just a couple of weeks ago I was working with a large telecom company in the midwest. They had […]
I have been speaking with a CEO over the last two years about making investments in his team. When I offered to come in to do some work with his people, “Joe” said “Tom, I just don’t have the money right now to spend on equipping my people. Let’s talk about that later, ok?” […]
I don’t have a huge amount of time for working in the garden, but we have really enjoyed the fruits of our labors – there’s nothing like fresh vegetables and herbs to add huge flavor power to your meals! Unfortunately there’s no free lunch. We always have to work for our reward. One of […]