Have you ever gotten really upset about something that someone said, only to find out that what you HEARD wasn’t what they said? This clip from “You Bet Your Life” does a great job of making clear how we miss each other. How does it happen? We get too busy, and we *think* we […]
Archives for January 2013
Adding more value to your buyers makes them willing to pay more. Don’t get caught in the “lowest price” trap!
How do you reduce the risk of giving employees autonomy?
What can we do to design jobs that people actually like to do?
What do business processes have to do with incredible leadership?